These Conditions of Use apply to any use by you of Toyota Fleet Management Online (Novated Online) websites, effective from 23 February 2009. These sites will be hereafter referred to as Novated Online.
Novated Online is provided by Toyota Fleet Management, a division of Toyota Finance Australia Limited (TFAL) ABN 48 002 435 181.
These Conditions of Use may be accessed by visiting the Novated Online website at www.novatedonline.com.au.
In these Conditions of Use the meanings of words emphasised in this way have the meaning given in clause 2 below.
These Conditions of Use govern your access to and use of the facilities on this web site and any transactions you perform using this site. To the extent that there is any inconsistency between these Conditions of Use and the terms of your finance contract with us, those terms will apply.
When first accessing Novated Online, you will be prompted to confirm your acceptance of these Conditions of Use.
If you believe that your password has become known to another person, please immediately refer to clause 8 which outlines the action you must take to limit your liability.
If you have any concerns regarding Novated Online functionality, please contact the Customer Service Team on 1300 888 870 (Novated Online), 8:30am - 6pm Monday to Friday AEST or by emailing us on firstname.lastname@example.org
balance refers to the balance of the your finance contract at the close of business the previous day. This amount is not the payout amount.
customer means you in your capacity as a borrower, hirer and lessee or guarantor of a finance contract with us.
customer number means a number issued by us to you which when combined with a password may be used to access Novated Online.
finance contract means any loan, commercial hire/term purchase or lease facility between you and us. It includes any facility in which you are described as a borrower, hirer, lessee or guarantor. Your finance contract may also be described as an “account”.
guarantor is a person disclosed on the finance contract as a guarantor.
password means a specified alphanumeric combination set by you to allow access to your finance contract or account. To set your password the following rules apply -
- it must not contain the customer number
- it must be between 8 and 16 characters long
- it must contain characters from three of the following four categories:
a) uppercase characters (A - Z)
b) lowercase characters (a - z)
c) digits (0 - 9)
d) non-alphabetic characters (e.g. !, $, #, %)
- it must be different from any of your last 6 passwords
payout amount means the amount required to payout all moneys owning to us under your finance contract as at a given date. It may include any principal amount outstanding, interest, fees and other permitted charges.
service request means any change or query made through Novated Online
Novated Online means a secure internet website service through which you can view and access information about your finance contact or account, or make a service request.
unauthorised request means a service request made without your consent or the consent of a customer who is a party to your account.
us, we and our means Novated Online, a division of Toyota Finance Australia Limited ABN 48 002 435 181.
you and your means a customer who has accepted these Conditions of Use.
Customers may use Novated Online, unless we tell you otherwise, to:
• view transactions, balances, contract and personal details,
• change payment amount or payment method
• change address and contact details,
• create a statement or payout amount in respect of your finance contract.
Subject to these Conditions of Use, you are deemed to have authorised any access to your finance contract or any service request which is carried out using your customer number and password.
Where you are a joint customer you also authorise any service request or transaction on your contract which is carried out by another of the joint customers using their customer number and password.
A contract in joint names can only be accessed those customers who have been given access to their finance contract under these Conditions of Use.
In seeking access to Novated Online and performing any permitted activity those customers represent and warrant that they have the authority of the other joint customer/s to access and use the facilities of this website in respect of their finance contract and agree to indemnify us against any claim and liability made against us by any other joint customer arising out of such access and use.
We may, at any time, add to, remove, or change the functionality of Novated Online, or change these Conditions of use without your consent.
We will notify you of any changes to these Conditions of Use by displaying a notice outlining the changes and detailing any changes to these Conditions of Use when you login to Novated Online. Before you can enter the secure pages of Novated Online you will be required to accept these changes before you will be able to proceed. If you do not accept the changes you will be denied any further access to the site.
You may terminate the usage Novated Online by notifying us in writing or by contacting us on 1300 888 870 (Novated Online), 8:30am - 6pm Monday to Friday AEST or by emailing us on email@example.com
We may terminate your access to Novated Online in relation to your finance contract or generally at any time by giving you written notice sent to the most recent address provided by you.
We may suspend or cancel your access to Novated Online at any time without notice to you if we believe there is a security concern or you fail to comply with these Conditions of Use.
The information available on Novated Online regarding transactions, balances and any other information relevant to your finance contract may not always be completely up to date. However, in most cases the information will reflect transactions and balances up to the close of business on the previous business day.
You must notify us if any of your personal information changes.
You consent to us disclosing your personal information to any bank or financial institution with which you hold an account which is to be the subject of a direct debit request service agreement authorised by your Novated Online.
Your agreement to abide by these Conditions of Use, and the transactions carried out or contemplated by Novated Online are governed by the law in force in New South Wales. You irrevocably and unconditionally submit to the non- exclusive jurisdiction of courts exercising jurisdiction there.