Clicking a question will scroll this page to the relevant answer.
How do I register for Novated Online?
Select the 'Register' link on the Login page and enter the details requested.
You will require your Customer Number which will be located on the Welcome
Letter you received at the commencement of your contract. If you do not know
your Customer Number, please contact our Customer Service Centre on 1300 888 870 for
assistance.
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What happens if I forget my Password?
You can reset your Password online by answering the security questions you
nominated when you first registered for Novated Online. Alternatively, you can
contact our Customer Service Centre on 1300 888 870 to organise for the Password to be
sent to you via email.
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Will I be able to see all of my contracts online?
You will be able to view all current contracts of which you are a contract
party.
You
will be able to view information about finalised contracts from the Contract
Details page until such time that it is archived. To obtain information about
archived contracts, please contact our Customer Service Centre on 1300 888 870.
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Why is my current contract not displayed?
If you have more than one contract with us (either current or finalised), it
is possible that we have accidentally created 2 Customer Numbers for
you.
Please contact our Customer Service Centre on 1300 888 870 and we will be
happy to rectify this situation, to ensure that you are able to view all of your
contracts through Novated Online.
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Where will I find my balance?
Your balance is shown on the Home & My Contracts, which is the first page displayed
after you have logged in. If you have more than one current contract, all
balances will be displayed here.
Please be aware that this figure is a
balance only, and if it is your intention to finalise your contract you will
need to calculate a payout quote via the Payout Quote page.
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Can I view my Budget & Expenditure information online?
Yes. All this information can be viewed from
the Budget & Expenditure section on the Contract page. You can enter a date range to view transactions for a
specified period of time (such as financial year). You can also print a
Transaction Listing from this page.
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What do I do if I am having a difficulty in making my payments?
Simply contact our Customer Service Centre on 1300 888 870 so that we can discuss your options.
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Can I print a copy of my contract online?
Yes, you can print a summary of your contract details online.
Should you require, a copy of the entire contract, you will need to contact our Customer Service Centre on 1300 888 870
and they will be happy to assist you with this. Please be aware that a fee may apply.
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What do I do if I want to finalise my contract?
To ensure a smooth finalisation of your contract, it is important to have an accurate payout figure calculated.
By navigating to the Payout Quote section on the contact page you will be able to request a payout figure Alternatively,
contact our customer service centre on 1300 888 870.
It is important to note that the Payout Quote will assume that
any recent payments have been honoured. In the event that a recent payment
dishonours, there will be a shortfall and the contract will not be finalised
until this amount along with any dishonour fees, have been paid.
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I have been asked to provide someone with a written Payout Quote. Can I do
this?
Yes. You will be able to print a copy of the payout amount from the Payout
Quote section.
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Can I have a payout letter emailed to me?
By contacting our Customer Service Centre, you can request that a Payout
Letter be emailed to you.
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What happens once I pay my contract out?
Once the contract has been paid in full, you will receive a letter to confirm
that the contract is now finalised. You may wish to provide a copy of this
letter to your insurance company, as many insurers will offer a lower premium if
the vehicle is no longer under finance.
You may like to consider
obtaining a quote from Toyota Insurance by calling 1300 888 870, to have as a comparison when
contacting your own insurer.
If you were making your payments by Direct
Debit, this will automatically be cancelled to ensure that no more payments are
deducted.
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Once my contract has been paid out, will I still be able to view it
online?
Information regarding your terminated contract will still be available on the
Contract Details page for a few months until this information is
archived.
You will still be able to obtain information about your
terminated contracts by contacting our Customer Service Centre.
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I have just received a letter to say that my contract is about to mature and
a balloon payment is due. What are my options?
If it is your intention to pay the balloon or residual in full, you can
simply calculate a figure from the Payout Quote page and finalise the
contract.
Alternatively, you may like to call 1300 888 870 and speak with a staff
member from our Customer Sales Centre who can discuss the options of refinancing
your balloon or residual for a further period.
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Can I change my address and contact details online?
You can update your address and contact details via the Personal Details
page.
Please ensure that your residential address is the address where
the vehicle is primarily garaged. You may nominate a different mailing address
if required.
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What do I do if I have changed my name?
You can advise us of a change of name by sending a copy of the appropriate
documentation (eg, marriage certificate) to our Customer Service Centre
by
Email: novatedsales@toyota.com.au
Mail: Novated Leasing Centre, 31 Dalmore Drive Scoresby VIC 3079
If you are unsure of what type of information you will
need to provide, please contact our Customer Service Centre on 1300 888 870.
To
assist us in easily updating your details, please include your Contract Number
and a contact telephone number in case we need to call you.
Please allow
a minimum of 2 business days for processing.
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What do I do if my vehicle registration details have changed?
All vehicles under finance in Australia are registered with the Personal Property Securities Register (PPSR).
You must ensure that all vehicle details are
accurate at all times. If you don't, there is a risk that your vehicle details
may match with other cars that are under finance, either with us or other
finance companies.
This can result in documentation being sent out with
incorrect vehicle details or delays in trying to finalise your
contract.
You can advise us of the new registration details by sending a
copy of the registration papers to our Customer Service Centre
by
Email: novatedsales@toyota.com.au
Mail: Novated Leasing Centre, 31 Dalmore Drive Scoresby VIC 3079
To assist us in easily updating your details, please
include your Contract Number and a contact telephone number in case we need to
call you.
Please allow a minimum of 2 business days for processing.
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How do I have my car removed from the Personal Property Securities Register?
Once your contract has been paid in full, the encumbrance will automatically
be removed from your vehicle after 9 days.
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Which Internet Browser do I require in order to access Novated Online?
Novated Online is supported by the following
browsers
IE 7 and above
Firefox 10 and above
Safari 4 and above
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